Support

Hugo Software, [email protected]

Write to us in English or Turkish. Tell us your phone model, Android version and which tool you were using; that usually answers half the question already.

My printer is not in the list

Printzo shows the printers Android knows about. If yours is missing:

1. Make sure the printer and the phone are on the same Wi-Fi network.
2. Install your printer's print service from Google Play (HP Print Service Plugin, Canon Print Service, Epson Print Enabler, Brother Print Service, Mopria Print Service…), then open the print dialog again.
3. Some printers only appear after you open the manufacturer's own app once.

If nothing appears, you can still choose Save as PDF in the same dialog and print the file from a computer. With PRO, the Test sheet tool shows what your printer does with margins, size and colour.

The print comes out cropped or with white borders

• Fill crops the photo so it covers the whole sheet. Fit shows the whole photo and leaves white space. Switch between them in the Layout row.
• A landscape photo opens on landscape paper. You can change it in the Orientation row.
• A PDF the same size as the paper opens with margins set to None, so it prints at 100%; the screen shows the print size. Most printers cannot print to the very edge of the paper. If yours clips the page, choose Thin.

A HEIC photo will not open

Android's WebView cannot decode HEIC. Open the photo in the Gallery, export or share it as JPEG, then pick it in Printzo.

The preview and the paper do not match

The preview shows the page layout. A mismatch on paper is almost always the printer's own scaling. In the print dialog, check the paper size and that "fit to page" is not scaling it a second time.

Where did my saved file go?

Save or share opens Android's share screen, and the file goes where you choose. To keep a file on the phone, choose Files there, or use Print and then Save as PDF.

PRO and refunds

• PRO unlocks layouts, PDF page selection and order, poster, scan & print, label sheets, the test sheet, saved setups and opening from the share menu.
• Plans and prices, and any introductory offer or free trial, are shown by Google Play in your own currency.
• Manage or cancel in Google Play → Subscriptions. Cancelling stops the renewal; PRO stays active until the end of the paid period.
• Refunds go through Google Play, not through us: Google Play → your order → Request a refund. If Google refuses and you think it is unfair, write to us and we will look at it.
• Changed phone or reinstalled? Open Settings → Restore purchase with the same Google account.

Privacy

Nothing you print leaves your device. See the privacy policy.